Return & Exchange Policy

At VALF, all sales are final, and we do not accept returns. However, we understand that size issues can arise, and we offer exchanges under the following conditions:

Exchange Eligibility

• Exchange Requests: You may request an exchange within 24-48 hours from the delivery date if the issue is related to sizing.

• Conditions for Exchange: Exchanges are only permitted for sizing issues. All returned items will undergo a quality check, and exchanges will be refused if the product has been used, is damaged, or lacks the original tags.

• Exchange Limit: One exchange per order is permitted.

Stock Availability

• Exchanges are subject to availability. If your desired size is out of stock, we will offer an alternative product of your choice.

Exchange Fee

• As we partner with third-party delivery providers, customers are required to cover only one-way shipping charges for the exchange (reverse pickup).

• Once we receive the returned product, we will ship the exchanged item within 7-9 business days.

Unavailable Pickup Locations

• In areas where return pickup services are unavailable, we will inform you. You can send the product back via your local courier with no additional exchange charges.

Non-Eligible Items

• Items purchased during any promotional sale are not eligible for exchanges or returns.

Damaged Items

• If you receive a damaged item, please provide an unboxing video. Upon verification, we will arrange a return pickup and offer store credit as a refund.

Size Assistance

• We strongly recommend double-checking your size before making a purchase. If you need help, feel free to contact us, and we’ll be happy to assist.

Contact Information

• Email: contact@valf.in

• Phone: +91 82503 15391 (11:00 AM to 5:00 PM)

• Instagram: @valf.clothing (For Cancellation and Refund Inquiries)